Holiday information
Arrival & departure
Your holiday home is available for you on the day of arrival from 2.00 p.m. The room must be vacated by 10.00 a.m. on the day of departure.
Late check-out until 6.00 p.m. on request, with a surcharge of 50 % of the room price. Use of the wellness facility with pool area after departure until 6.00 p.m. including afternoon snack at € 35.00 per person.
Pet-free zone: We ask for your understanding for our decision not to accept dogs or other pets in our hotel. People allergic to animal hair can thus look forward to a carefree holiday. Even guests who may be afraid of dogs will experience a stress-free stay.
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Non-smokers: Our hotel is a non-smoking hotel.
Room requests: We cannot promise a fixed room number, thank you for your understanding.
Booking conditions
Price information
Our prices are per person and day including 3/4 wellness board, plus a tourist tax which will be retained from 01.01.2014. The tourist tax is € 3.50 per person (from 14 years) and day and is paid on site.
Discount for children only in their parents’ room and in an extra bed.
Meals not taken or other included services not used cannot be detracted from the bill.
Reservations
Reservations are only binding once we have received the deposit have confirmed the booked room. You can pay the remorse money by bank transfer to our account at the Südtiroler Sparkasse/Cassa di Risparmio di Bolzano:
Cassa di Risparmio di Bolzano, Sesto
IBAN: IT 82 T060 4558 9100 0000 0104 000
BIC: CRBZIT2B079
Or you can pay directly online using your credit card.
Cancellation conditions
Room cancellations must be made in written form and will only be accepted in written form.
Up to 30 days prior to arrival cancellation free of charge is possible. The deposit already paid (remorse money) will be credited to you for a future stay.
In case of cancellation between 29-14 days before arrival 50% of the reservation value will be charged.
From 13 days before arrival or in case of early departure 100% of the agreed price will be charged for the remaining unused services.
To avoid expenses in such cases, we recommend that you take out our travel cancellation insurance. Click here for our travel insurance.
Payment
You can pay your bill in cash or by credit card (except Diners and American Express). Cheques are not accepted.
Errors, misprints, tariff and price changes reserved.